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Trigglio vs Tidio

Tidio is a live chat and AI chatbot platform for e-commerce and small businesses. Good feature set, but pricing is confusing — separate charges for operator seats, Lyro AI conversations, and add-ons. Trigglio keeps it simple with flat-rate plans.

50 conversations/month freeNo credit card

What changes when you switch

What makes Trigglio different

One price, everything included

Tidio charges separately for seats ($29/mo each), Lyro AI ($39–$140/mo for 50–200 conversations), and add-ons. Your monthly bill is unpredictable. Trigglio is one flat price — AI, forms, and knowledge base included.

AI that doesn't run out mid-month

Tidio's Lyro AI uses conversation packs — once your 50 or 200 conversations are used up, AI stops working until next month (or you buy more). Trigglio gives you a clear monthly limit with no mid-month shutoffs.

Forms + knowledge base included

Tidio is live chat + chatbot only. Need forms? Buy another tool. Need a knowledge base? Another tool. Trigglio includes conversational forms, AI chatbot, and public knowledge bases (Minds) in every plan.

Feature comparison

Side by side

Feature
Tidio
Trigglio
AI & Automation
AI chatbot
Lyro AI (paid add-on)
Included in plan
AI conversation limits
50–200/mo (separate purchase)
50–8,000/mo (included)
Trained on your content
Zero hallucination guarantee
Conversational forms
Public knowledge base (Minds)
Visual chatbot builder
Pricing
Free tier
50 live chat conv/mo
50 AI conv + 100 form responses
Pricing model
Per seat + AI add-on + extras
Flat rate
AI pricing
$39–$140/mo (50–200 conv)
Included in plan
Seat pricing
$29/seat/mo
No per-seat fees
Starting price (with AI)
$68/mo (1 seat + 50 AI conv)
$49/mo (1,500 AI conv)
Integrations
Website embed
Shopify
Via Zapier
Instagram DMs
Discord escalation
Cal.com booking
Zapier
Webhooks
Tidio+ plan ($749/mo)
Setup & Usage
Setup time
15 minutes
20 minutes
Custom domains
Remove branding
Paid add-on
Scale plan ($199)
Mobile app

Pricing comparison

No seat fees, no conversation packs

Tidio

$29/mo/seat + $39/mo for 50 Lyro AI conversations

  • Per-seat or per-resolution fees
  • Costs scale with usage
  • Unpredictable monthly bills

Trigglio

From $49/mo flat — AI included

  • Flat monthly rate
  • No per-resolution fees
  • Predictable, simple pricing

FAQ

Common questions

How does Tidio's pricing actually work?
Tidio has separate charges: operator seats ($29/mo each), Lyro AI conversations ($39/mo for 50, $79/mo for 100, $140/mo for 200), plus optional add-ons. A single operator with 100 AI conversations costs $108/month. Trigglio Pro at $49/month includes 1,500 AI conversations.
What happens when Tidio's AI conversations run out?
Lyro stops responding until the next billing cycle or you purchase more conversation packs. Your customers see the chat but get no AI response. With Trigglio, you get a clear monthly limit and can always upgrade — no mid-month shutoffs.
Is Tidio better for e-commerce?
Tidio has native Shopify and WooCommerce integrations. If you run Shopify and need Instagram DMs + live chat, Tidio may be better. If you want AI-powered support that includes forms and knowledge bases without confusing pricing, Trigglio is simpler and cheaper.
Can I switch from Tidio to Trigglio?
Yes. Upload your existing knowledge base content to Trigglio and embed the chat widget on your site. Takes about 20 minutes. Your Tidio conversations won't migrate, but your knowledge base content will.

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