The problem
Same questions. Every single day.
"Where's my order?"
Your most asked question. They could check the tracking page, but they email you instead. At 2am. On a Sunday.
"What's your return policy?"
It's on your website. In the footer. In the FAQ. In the confirmation email. They still ask. Every day.
"What size should I get?"
Size charts exist. Fit guides exist. Customers still need a human to say 'go with the medium.' Then they buy.
The Trigglio solution
Three tools working together. No other platform does this.
AI agents answer questions. Forms capture details. Both live in one platform, one dashboard, one subscription. No Zapier required.
AI Agent handles 80%
Upload your shipping policy, return policy, sizing guides, and FAQs. AI answers instantly from YOUR content. No hallucinations — if it doesn't know, it says so.
- Shipping & delivery questions
- Return & exchange policy
- Product details & sizing
- Order status inquiries
Forms capture the rest
When AI can't resolve it, a conversational form collects the details — order number, photos, context — so your team has everything on the first touch.
- Return/exchange request forms
- Product feedback & reviews
- Custom order inquiries
- Warranty claim submissions
The magic: they work together
Customer asks about returns. AI explains the policy. Customer wants to return something. AI launches a return form mid-conversation. All in one chat.
- AI triggers forms mid-chat
- Forms flow back to conversation
- One dashboard for every interaction
- One platform, one subscription
Features for e-commerce
Built for online stores
One-line install
Works with Shopify, WordPress, Webflow, or any custom store. Paste one line of code, you're live.
3-second responses
Customers at midnight get the same fast answers as customers at noon. No more 'we'll get back to you in 24 hours.'
Remembers every customer
Returning visitor? AI already knows what they ordered, what they asked, and their preferences.
Drop-off analytics
See exactly which questions make customers leave your site. Fix the gaps, watch conversion rates climb.
Smart escalation
AI knows when it can't help. Hands off to your team via Discord or email — with the full conversation attached.
Gets smarter over time
See unanswered questions in your dashboard. Add the info once. AI handles it forever after.
"Returns used to eat our entire morning. Now we spend mornings planning expansion to new markets. The AI handles the queue — we handle the roadmap."
Lars Eriksson
E-commerce founder
Average e-commerce support breakdown: 47% shipping, 23% returns, 18% sizing questions. Your AI handles all three categories — instantly, around the clock.
See the resultsWhat your AI answers
The questions you answer every day — handled
Shipping & Delivery
- Where's my order?
- Do you ship internationally?
- How long does shipping take?
- What are your shipping costs?
Returns & Exchanges
- What's your return policy?
- How do I start a return?
- Can I exchange for a different size?
- When will I get my refund?
Products & Sizing
- What size should I get?
- Is this item in stock?
- What materials is this made from?
- Do you have this in other colors?
Orders & Account
- How do I cancel my order?
- Can I change my shipping address?
- Do you offer gift wrapping?
- How do I apply a discount code?