The problem
Your support team is the bottleneck
Docs nobody reads
You wrote extensive documentation. Users still open tickets for questions that are answered in the first paragraph. Your docs aren't the problem — discoverability is.
Bug reports with no context
"It's broken." No browser, no steps to reproduce, no screenshot. Your team spends 30 minutes just getting basic context before they can start investigating.
Support costs scale with users
Every new customer is another potential support ticket. You hire more agents, but the same questions keep coming. It doesn't scale.
The Trigglio solution
AI support, structured intake, and public docs — one platform
Most SaaS teams stitch together a chatbot, a form tool, and a docs site. Trigglio replaces all three in one platform — with flat, predictable pricing.
AI deflects 80% of tickets
Upload your docs, knowledge base, API reference, and changelog. AI answers instantly from YOUR content. No hallucinations. No made-up API endpoints.
- How-to and setup questions
- Pricing and plan comparisons
- Integration & API questions
- Account and billing support
Forms capture structured context
When AI can't resolve it, a conversational form collects the details your team needs — browser, steps to reproduce, screenshots — before the ticket reaches your queue.
- Bug reports with full context
- Feature request intake
- Enterprise demo requests
- Onboarding questionnaires
Public docs that people actually use
Create a Mind trained on your documentation. Users ask questions in plain English instead of searching through pages of docs. Your docs become conversational.
- Public profile for your product docs
- Natural language search over API docs
- See what users struggle with
- Discover documentation gaps
Features for SaaS
Built for product teams
Train on your docs
Upload your knowledge base, API reference, changelog, and guides. AI indexes everything and stays up-to-date with auto-refresh.
Discord escalation
Complex issue? AI escalates to your Discord support channel with the full conversation, user info, and context attached.
Zapier & webhooks
Push form responses to Jira, Linear, or your ticketing system. Trigger workflows on conversation events. Connect to 5,000+ apps.
Zero hallucinations
Your AI never makes up API endpoints, feature claims, or pricing. Only answers from YOUR docs. If it doesn't know, it says so.
Team workspaces
Separate workspaces for different products or environments. Role-based access, audit logs on Scale plan.
API access
Full API for programmatic access. Build custom integrations, automate workflows, and extend Trigglio to fit your stack.
What your team does with 20 fewer tickets per day
Ship features. Not support answers.
Top 5 SaaS support questions: password resets, billing, API auth, onboarding, plan differences. AI handles all five. And unlike Intercom, you won't pay more as your users grow.
Intercom
$29/seat + $0.99/resolution
at 2,000 conversations
Zendesk
$115/agent + $1.50/resolution
at 2,000 conversations
Trigglio
Flat monthly rate
no per-resolution fees
"Our engineers stopped doing support and started shipping features. The questions that used to eat our day — password resets, API auth, billing — the AI handles all of them now."
Nina Kowalski
Head of Support, SaaS company
What your AI answers
The tickets your team sees every day — deflected
Account & Billing
- How do I reset my password?
- How do I upgrade my plan?
- Can I get a refund?
- How do I cancel my subscription?
Setup & Onboarding
- How do I get started?
- Where do I find my API key?
- How do I connect my domain?
- What are the system requirements?
Integrations & API
- Does it integrate with Zapier?
- How do I authenticate API requests?
- What's the rate limit?
- Is there a webhook for new events?
Features & Plans
- What's included in the Pro plan?
- Can I export my data?
- Do you support SSO?
- Is there a white-label option?